Qualification

1. Working knowledge of spreadsheets and word processing applications
2. Above-average communications skills.
3. Good organizational and multi-tasking skills.
4. Sharp analytical mind.
5. Proactive, motivated, and drive to achieve objectives.
6. Detail-oriented
7. A teamworker

Education and Experience

1. College graduate of any business or related course from a reputable school.
2. Minimum of 2 years experience in either accounting, audit or
   project management.
3. Preferably with experience in customer/ client relations.

Specific Duties and Responsibilities

Client Satisfaction

1. Completion of task to schedule.
2. Immediately respond to client communications.
3. Prompt resolution of issue or escalation to Sr. Administrator or Supervisor.
4. Develop and maintain good working relationship with clients.
5. Ensures that client complaints are attended to and resolved promptly.
6. Assist client in achieving program objectives.

Efficient Management

1. Data entry of submitted documents into the PR system.
2. Review and approval of documents submitted in compliance with
   program and country/region guidelines.
3. Ensure compliance with establish SLA.
4. Escalation of exception cases to Senior Administrator or
   Administration Supervisor.
5. Performance of periodic claims and/or revenue audit.
6. Generation and validation of integrity of reports data.
7. Receipt and logging of documents.
8. Maintenance of electronic and manual files.
9. Facilitation of courier, mailing requirements, fax transmission, etc.
10. Recognition of new processes which impact on overall operations
    and proposal of process enhancements.
11. Ensure adherence to program gudelines.

We would appreciate receiving candidates within the week and until next week. We still need 5 Program Administrators to date.